Frequently Asked Questions

How do I get FREE Tickets?

Free Advanced Seating Tickets are released in October and are available on a first come basis. These tickets are limited and only available in person at the Box Office. Sorry, we cannot mail you free tickets. Free Advanced Seating tickets are only valid until 30 minutes prior to the show. After that, guests arriving with Free Advanced Seating tickets will be placed at the end of the General Admission line to fill in any seats left in the free seating section.
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I can't afford tickets and there are no FREE Tickets left. Can I still get in to see the show?

Maybe. If you don't have tickets, we recommend coming no later than an hour before doors open and getting in the General Admission line. 30 minutes before the show starts any seats left in the Free Advanced Seating area will be released to those in the General Admission line until all seating is filled.
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What's the difference between Gold Circle, Silver Circle , Bronze Circle, and Copper Circle Seats?

Gold Circle & Silver Circle Seats are assigned seating and guarantee your seat no matter what time you arrive. Bronze & Copper Circle Seats are reserved section seats. Although these tickets guarantee your seat, seating is not assigned and is therefore filled on a first come basis. Bronze & Copper Circle guests are encouraged to arrive early to have their choice of seats and to ensure that those with several people in their party are able to be seated together. We cannot guarantee that Bronze or Copper Circle guests will be seated together, however, guests that arrive early should have no problems sitting together.
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How can I become a sponsor in the program?

Ad sales begin in August prior to the show and end in early November. To ensure there is room for your ad please place it early in the season. For more information or a sponsorship pack, please call the office or email us at advertising@efproductions.org. You may also click here for more information on our advertising packages.
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When do you begin getting ready for Celebration of Christmas?

Preparations begin in July and our Casting Campaign begins in August. Casting Call is the second weekend in September and rehearsals begin the first week of October. Individual rehearsals run for 8 weeks rehearsing up to six days a week. Dress rehearsals run one week prior to the show opening, and then it's showtime!
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How many people does it take to put on a show of this magnitude?

Lots! The cast alone is around 100 people with a crew of around 50 people. Mix that with an orchestra of approximately 20 musicians and 30 more volunteers to help behind the scenes and we have over 2oo people involved in bringing you Celebration of Christmas.
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How can I be a part of the show?

Simple! Show up to casting call in September. Keep an eye out in the local papers for press releases announcing casting call details. There will also be info and registration on our website in August.
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Where do you find camels in Cottonwood?

Good question! Other than maybe Out of Africa Wildlife Park in Camp Verde, there are no camels in Cottonwood until December rolls around. Our camels and exotic animals are brought in from Southern California by professional animal handlers. Many of these animals have been seen in movies and on tv. And YES all of the animals are treated kindly, taken care of, and loved.
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Do you offer group rates?

Yes! We offer 15% off for groups of 15 guests or more. All tickets must be paid in full at the time of purchase and must be paid for on one credit card, or cash, or one check. Please call the Box Office or email us at tickets@efproductions.org for more information or to purchase your group tickets.
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Is the same as I saw last year?

For the most part, YES! Celebration of Christmas has developed over the past years into the classic story it has become that is loved by so many people. From time to time we will change some music or dialogue or tweak a scene to keep the show fresh. So for the most part, the show you have seen in the past will be the same show you will see currently. Don't worry. We're sure all of your favorite characters and songs will still be a part of the show.
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How do you do a large scale show like this in such a small facility?

Very carefully! We utilize every room we have to house the various departments it takes to run the show. In the back parking lot we have several semi trailers used to store the large props and sets for the show. One trailer has been converted into our makeup and hair studio. There is also a large red and white candy cane striped tent that houses our large cast during the shows. We are definitely out of room and need to expand so that we can continue to bring you the various productions we do here at EF Productions.

Can I take pictures or video during the show?

Absolutely NOT! For your safety and the safety of our guests and cast, flash and non flash photography as well as video is strictly prohibited. The show is copyrighted and taking pictures and video would be in violation of copyright laws. We do staff our own photographers and videographers to capture the show for our own records and for publicity.

Will there be food or drinks available to purchase at the show?

As a matter of fact, yes! We have a full concessions booth stocked with an assortment of goodies for you to munch on and quench your thirst. There will also be an assortment of souvenirs for you to purchase including DVDs. Cash, checks, and credit cards will be accepted.

What kind of special effects are used during the show?

The special kind! Atmospheric effects of fog, and haze are used; as well as strobe lights and effect lighting.

Is child care provided?

Sorry! Child care is only provided for our cast and crew, not our audience. However, this is a very family friendly show for children of all ages.
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Does my child need a ticket? Can my child sit on my lap? Do I have to pay for my child?

Yes. Yes. And Yes! Everyone needs a ticket regardless of what seating level ticket they have. For all paid level ticketed seating, children 3 and under are free if they sit on the lap of a ticketed adult. Children 4+ will need a paid ticket.
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How can I get a DVD or pictures of the show?

DVDs may be available at the concessions tent and sales carts before and after the show, and during intermission. Depending on the quality of the video and pictures taken at this year's show, a new DVD and pictures from this year's show may be released in Spring. Check the website or call the box office for more information.
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What if I am handicap and cannot stand in long lines? Do you have handicap seating?

We suggest purchasing a paid level seating ticket to avoid standing in long lines. However, if you cannot obtain one of these tickets you may have a guest wait in line for you while you sit and you can join them once they are ready to enter the auditorium. When you arrive, please see an usher for more information. We do have limited handicap seating available at all shows. Please call the box office ahead of time to make arrangements as we cannot guarantee availability on the day of the show.
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Why am I being asked to bring a canned food donation?

We believe in helping those in need, especially during the holidays. Therefore, we asked each of our guests to bring a canned food donation that will be given to a local charity to distribute to those in need. We are very grateful to our guests for helping in this food drive.
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Can I pet the animals?

No! No! No! For the safety of our guests and cast, reaching out and touching the animals is strictly prohibited and will result in immediate removal from the theater.
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How early should I plan on arriving to the show?

This all depends on what ticket seating level you have. If you have Gold Circle or Silver Circle tickets, your seat is assigned and reserved for you for the duration of the show. However, we suggest arriving 30 minutes prior to the show to park your car and to find your seats. For Bronze Circle and Copper Circle tickets your seat is guaranteed but not assigned, so we suggest arriving when the doors open to have your choice of seats in this reserved section. For Free Advanced Seating tickets, we suggest arriving 30 minutes prior to the doors opening to ensure you get a seat, as these tickets are only valid up until 30 minutes prior to the show.
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Are there any service fees on top of the ticket prices?

Due to the overwhelming response of ticket requests, we have turned over our ticket sales to a ticketing agency much like Ticketmaster. This will help us to better serve our guests. There are NO additional service fees on top of the advertised ticket price. Ticket prices are all inclusive of all fees.
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Can I save seats for my family and friend

Sorry but no. Because seating is on a first come basis for Bronze Circle, Copper Circle, and Free Advanced Seating tickets, saving of seats is prohibited. To guarantee your group of family and friends sit together, we suggest purchasing Gold Circle or Silver Circle tickets early.
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